On this page, you will find information that may be useful to your trip. If you don’t find the answer to your question here, you can send an e-mail to support@nordictravel.se or call +46 (0) 411-236602.
In his capacity as a package holiday organiser according to the Swedish Act on Package Holidays (Lag om Paketresor), the editor of this website is responsible for the events as described and for the travel documents issued in the name of the organiser.
A booking is binding as soon as it has been confirmed verbally or in writing.
You must pay the published price of the event, with the addition or deduction of any changes to taxes or transport costs that have occurred after the printing of the programme. The date and recipient of payment are indicated under “Special Terms and Conditions of Travel” (refer to the terms and conditions of travel and payment!).
In the documents you've got after your booking you will recieve a voucher to the ferry. You need to show the voucher or the number on the voucher to the ferry company. If the voucher has not been paid accoordingly the voucher cannot be used.
You should have checked in at least 30 minutes before your departure.
Driving instructions for getting to the hotel are printed on your hotel voucher.
Normal check-in is 3.00 pm, but depending on accessibility, it is usually possible to check in earlier. The same applies to check-out, which is usually 11 am or 12 noon.
På voucher för cykelhyra finns vägbeskrivning.
Yes. The bookable times have been provided by the respective golf club/course and the club guarantees the booked time.
The golfing handicap limit is specified in the information describing the respective courses. The HCP limit is checked before each tee-off. If permission to play golf is withdrawn due to an incorrectly stated HCP, the green fee will not be refunded.
Driving instructions telling you how to get to the respective golf courses are printed on the golfing voucher.
This is very easy to do. Enquire at the reception desk and they will help you with any additional tee-off times.
After completing a booking, you will receive a booking number and an order confirmation by e-mail.
When the payment has been correctly made, a confirmation of this, as well as vouchers for hotel, golf and any extra events, will be sent to you.
I det paket du köper av oss så ingår alltid boende och båt-transport.
You can cancel an order verbally or in writing by contacting the person with whom you registered your order. If other cancellation options are available, this will be indicated under Special Terms and Conditions of Travel. The fees stipulated in Special Terms and Conditions of Travel apply in the event of cancellation. Please note that changing the day of arrival or departure is regarded as a cancellation.
If it is possible to change parts of the package holiday, this will be indicated under Special Terms and Conditions of Travel. You are entitled to transfer the package holiday to someone who fulfils the stipulated terms, if relevant, that are conditional for participating in the package holiday, provided that you notify the booking venue of this not later than the time or date stipulated under Special Terms and Conditions of Travel.
Provided that the price is stated under Special Terms and Conditions of
Travel, you can keep from paying a cancellation fee by purchasing cancellation
insurance. This means that you can cancel without paying any other charge than
an administration fee, amounting to not more than 5% of the package holiday’s
price, though not more than DKK 200, in the event of the following:
a) death or serious illness or accident that befalls you or your spouse, co-habitant,
parents or the parents of your spouse/cohabitant, child, siblings or co-travellers.
b) induction into the armed forces or the civil defence.
c) any other serious incident that is beyond your control which you could not
have foreseen at the time you made your reservations and which would make it
unreasonable to demand that you must abide by your booking, e.g., extensive fire
or flooding of your residence. You must verify that you are prevented from coming
by submitting a certificate issued by a doctor, official, insurance company,
etc. In the event of illness or accident, the organiser’s certificate of
illness must be used. The certificate must be sent to the organiser as soon as
possible, but not later than 14 days after the date of cancellation. The fee
for the cancellation insurance will not be refunded.
If all or part of your package holiday cannot be delivered as stipulated in the travel documents or if no replacement event can be arranged, whose differences in comparison to what you have reserved are insignificant to you (such as a hotel of the same class and similar location), you have the right to cancel. You will receive a refund of everything you have paid, less the value of any parts of the event you have been able to use already. If an error occurs after departure, please try to have this corrected on site (at the hotel, for instance). If you wish to file a complaint afterwards, you must first contact the booking venue. A claim for a price reduction or compensation must be submitted as soon as possible and not later than 2 months after returning home, unless there is a particular reason for dealing with the matter at a later date.
If we do not reach an agreement, you may submit the matter to the National Board for Consumer Complaints (Allmänna Reklamationsnämnden). The board is made up of an impartial chairperson and representatives of travel organisers and consumers. The board’s address is Box 174, S-101 23 Stockholm.